Emas4 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store and protect your information in compliance with the Malaysian Personal Data Protection Act 2010.
emas4 Privacy Commitment: We never sell your personal data to any third party for marketing purposes. Your privacy is our priority, not just a legal obligation.
Welcome to the emas4 Privacy Policy. emas4 is an online gaming platform serving users in Malaysia and takes every aspect of its members' personal data protection seriously. This policy applies to all users who access emas4.net, the emas4 mobile app, and any related services we offer.
As a trusted platform, emas4 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We understand that your trust depends on how we handle your personal information, and we are committed to being fully transparent in everything we do.
By registering or continuing to use the Emas4 platform, you acknowledge that you have read and understood this privacy policy. If you do not agree with any provision herein, please discontinue use of our platform.
Emas4 only collects data that is genuinely necessary to provide you with a safe, fair and seamless service. The following are the categories of data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Required (KYC) |
| Contact Data | Email address, phone number, residential address | Required |
| Financial Data | Bank account number, deposit & withdrawal records | Required |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game records, betting history, login timestamps | Automatic |
| Communication Data | Correspondence with customer support | Where relevant |
Emas4 does not collect sensitive data such as health information, religious beliefs or political views. We only request information directly relevant to the operation of our gaming platform.
Your personal data is collected through several channels as you interact with the Emas4 platform. We always ensure the data collection process takes place transparently and with your knowledge:
All information you provide must be accurate and up to date. You are responsible for updating your data whenever changes occur, especially contact and financial information.
Emas4 uses collected personal data solely for legitimate purposes necessary to operate the platform. We will not use your data for any other purpose without first obtaining your consent:
You may opt out of marketing communications from us at any time by contacting our support team or through the preference settings in your account.
Emas4 does not sell, rent or disclose your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may need to share certain data with the following parties for legitimate reasons:
All third parties we authorise to access your data are bound by strict data protection agreements and may only use that data for the purposes that have been agreed upon.
Emas4 invests seriously in data security infrastructure to ensure your personal and financial information is always protected against unauthorised access, loss or data breaches.
While we take all reasonable precautions, no system is completely immune. You are also responsible for keeping your password and account login details secure.
Emas4 retains your personal data for as long as necessary to fulfil the purpose for which it was collected or as required by Malaysian law. In general, the retention periods are as follows:
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked back to your identity.
Emas4 uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you. emas4 is committed to making it easy for you to exercise these rights:
You may request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured format that can be transferred to another platform.
You may request that we restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, contact our privacy team at [email protected]. We will process your request within 30 working days.
The emas4 platform does not contain links to third-party websites. However, if you access third-party services through payment integrations or other related services, the privacy policies of those third parties are beyond emas4's control.
Emas4 is not responsible for the privacy practices or content of any third-party websites or services you may access while using our platform. We encourage you to read the privacy policy of every platform you use.
Emas4 reserves the right to update or amend this privacy policy from time to time to reflect changes in our operational practices, legal requirements or technological improvements. Whenever there are material changes, we will notify you via:
The "Updated" date at the top of this document will always reflect the latest version of our privacy policy. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints about how emas4 handles your personal data, our privacy team is here to help. We take every complaint seriously and will investigate each case thoroughly.
For privacy and personal data enquiries, contact us at [email protected] or via live chat within the platform. We are committed to responding to all privacy enquiries within 3 business days.
You may also refer to Responsible Gaming page for more information on how we comprehensively protect our members' interests, or check Terms and Conditions for broader legal context.
Every step we take in handling your data is grounded in privacy-by-design principles — security is built in from the ground up, not added as an afterthought.
All data transmitted between your device and emas4 servers is encrypted using 256-bit SSL — the same encryption standard used by leading banking institutions worldwide.
Our KYC process ensures that only legitimate, identity-verified individuals can use the platform. This protects all members from account misuse by unauthorised parties.
Emas4 has never and will never sell member personal data to advertisers or data brokers. Your information is used solely to enable you to play safely and comfortably on our platform.
Our operations fully comply with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance reviews to ensure our practices remain aligned with current legal requirements.
You have full control over the marketing communications you receive. Unsubscribe at any time through your account settings with no effect on your gaming services.
Our privacy team processes every data-related request within 3 to 30 business days depending on the type of request. We will not overlook any privacy issue concerning your data.